faq.
What products do you sell?
We specialize in custom decorated sugar cookies in a variety of flavors. We also offer, DIY cookies (kits and paint your own), as well as custom calligraphy for events.
How long do cookies stay fresh?
All cookies are heat sealed in clear cellophane bags. Once heat sealed, decorated sugar cookies will stay fresh for 2 weeks when stored at room temperature. When frozen, cookies will stay fresh for 3+ months. Follow instructions on your cookie care card to successfully freeze and thaw your cookies.
Do you offer allergen friendly cookies?
All cookie flavors are available in a “gluten friendly” option. We do not have dedicated equipment for gluten-free baking so there is always a chance of cross-contamination.
Vegan cookie options are not available at this time.
Inquire for other allergy concerns.
Do you deliver?
Delivery within CT is available for an added fee.
Delivery within CT is included for orders of $500 or more.
Do you ship?
No, the CT Cottage License does not permit us to ship cookies. You are welcome to pick up your cookies and ship them as a gift, though.
How do I order?
Go to the “Order Inquiry” page and fill out the order form. You will receive a response from Emily (me!) within 72 hours. Order dates are not reserved on our calendar until a $50 non-refundable deposit has been paid.
What happens if I have to cancel my order?
Deposits: The $50 non-refundable deposit is forfeited for any cancelled orders. If cancellation occurs with more than 3 weeks notice, you may apply the deposit as a one-time courtesy credit toward a future order.
Cancellations before final payments: Final payments are due 1 week prior to the order pickup date. If cancellation occurs before the final payment (8+ days), only the deposit is forfeited. See note above about the deposit policy.
Cancellations after final payments: Once final payments are made, custom work has begun and orders are non-refundable.
In the event of an emergency, future credit may be offered at our discretion.
For any other questions, please contact us directly.
customer reviews.
Take a look at what our customer are saying, with over 75 five-star Google reviews!
“I had a wonderful experience working with Emily. From my initial inquiry, to picking up my order, Emily’s communication was thorough, thoughtful and seamless. She took the vision I shared for my sister’s bridal shower cookies and made it even better than I could have imagined. Her talent and ability to make every batch special is so unique, and I’ll definitely be ordering more cookies from her in the future!”
“Emily is such a talented person. These cookies are not only a work of art but they taste amazing! They’re always a hit on every party/gathering. I could not recommend it enough!!”
“What an incredibly talented baker! I had cookies made for my daughter in law’s baby shower and they were absolutely beautiful and delicious! The guests raved about how beautiful they were and tasty! Emily is so easy to work with and very responsive. Truly a pleasure!”
“Emily was very transparent and open when I inquired about her making cookies for my daughter’s baptism. The cookies turned out great and tasted great! Would highly recommend to a friend and will be using again.”
“Not only are these the most beautiful cookies I have ever seen but they are also the best tasting sugar cookies ever. Emily is so talented. I would recommend her over and over for your cookie needs. I will be using her again for sure.”
“I recently ordered cookies from Emily at EmPeckable Cookies for my son’s first birthday, and I couldn’t be happier with the experience! The cookies looked absolutely amazing and were a hit with all our guests. Emily was incredibly professional, open to ideas, and made the entire process of ordering and pick-up seamless. Her attention to detail and creativity truly made the occasion special. I highly recommend her for any event!”